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NOC

NOC | IPAM | VRF Group Address Collision

Probable Causes

Equipment misconfiguration of IP address misallocation

Recommended Actions

Check address allocation and equipment configuration

Variables

NameDescriptionDefaults
addressAddress
vrfVRF
interfaceInterface
existing_vrfExisting VRF
existing_objectExisting Object

Related Events

Event ClassRole
NOC | IPAM | VRF Group Address Collision opening event

NOC | Managed Object | Access Degraded

Symptoms

NOC cannot interact with the box

Probable Causes

Device or Access server is misconfigured, community mismatch or misconfigured ACL

Recommended Actions

Check Access configuration

Variables

NameDescriptionDefaults
reasonReason by access lost

NOC | Managed Object | Access Lost

Symptoms

NOC cannot interact with the box

Probable Causes

Device or Access server is misconfigured, community mismatch or misconfigured ACL

Recommended Actions

Check Access configuration

Variables

NameDescriptionDefaults
reasonReason by access lost
methodMethod that lost access

NOC | Managed Object | Configuration Errors | Misconfigured SNMP

Symptoms

NOC cannot interact with the box over SNMP protocol

Probable Causes

SNMP server is misconfigured, community mismatch or misconfigured ACL

Recommended Actions

Check SNMP configuration

Variables

NameDescriptionDefaults
ipRequest source

NOC | Managed Object | Denied Firmware

Probable Causes

Installed firmware on device is denied by system policy.

Recommended Actions

Update firmware on device.

Variables

NameDescriptionDefaults
pathPath to alarms
messageError detail message

NOC | Managed Object | New Platform

Probable Causes

New Platform Creation Policy in ManagedObject Profile deny added new platform discovered on device.

Recommended Actions

Go to menu Inventory -> Setup -> Platform, added it manually and restart discovery.

Variables

NameDescriptionDefaults
pathPath to alarms
messageError detail message

NOC | Managed Object | Ping Failed

Symptoms

Cannot execute SA tasks on the object

Probable Causes

The object is not responding to ICMP echo-requests

Recommended Actions

Check object is alive. Check routing to this object. Check firewalls

Related Events

Event ClassRole
NOC | Managed Object | Ping Failed opening event
NOC | Managed Object | Ping OK closing event

NOC | PM | High Error

Symptoms

Values are out of second threshold value.

Probable Causes

Metric value cross critical threshold

Variables

NameDescriptionDefaults
metricMetric name
scopeMetric scope
pathPath to component raising alarm
labelsMetric labels
sensorSensor BI_ID for sensor alarm
sla_probeSLA Probe BI_ID for SLA threshold
valueMetric value
thresholdThreshold value
window_typeType of window (time or count)
windowWindow size
window_functionFunction apply to window

NOC | PM | High Warning

Symptoms

Values are out of second threshold value.

Probable Causes

Metric value cross critical threshold

Variables

NameDescriptionDefaults
metricMetric name
scopeMetric scope
pathPath to component raising alarm
labelsMetric labels
sensorSensor BI_ID for sensor alarm
sla_probeSLA Probe BI_ID for SLA threshold
valueMetric value
thresholdThreshold value
window_typeType of window (time or count)
windowWindow size
window_functionFunction apply to window

NOC | PM | Low Error

Symptoms

Values are out of first threshold value.

Variables

NameDescriptionDefaults
metricMetric name
scopeMetric scope
pathPath to component raising alarm
labelsMetric labels
sensorSensor BI_ID for sensor alarm
sla_probeSLA Probe BI_ID for SLA threshold
valueMetric value
thresholdThreshold value
window_typeType of window (time or count)
windowWindow size
window_functionFunction apply to window

NOC | PM | Low Warning

Symptoms

Values are out of first threshold value.

Variables

NameDescriptionDefaults
metricMetric name
scopeMetric scope
pathPath to component raising alarm
labelsMetric labels
sensorSensor BI_ID for sensor alarm
sla_probeSLA Probe BI_ID for SLA threshold
valueMetric value
thresholdThreshold value
window_typeType of window (time or count)
windowWindow size
window_functionFunction apply to window

NOC | PM | Out of Interface Thresholds

Variables

NameDescriptionDefaults
interfaceNone
descriptionNone
metricThreshold metric

NOC | PM | Out of Thresholds

Variables

NameDescriptionDefaults
actionMetric Action for processed threshold
ovalueMetric Value
ruleMetric Rule processed threshold
tvalueThreshold
metricMetric processed threshold

NOC | Periodic | Periodic Failed

Symptoms

No specific symptoms

Probable Causes

Failure occured when noc-scheduler tried to execute periodic task

Recommended Actions

Check noc-scheduler, noc-sae and noc-activator logs

Variables

NameDescriptionDefaults
taskTask name

Related Events

Event ClassRole
NOC | Periodic | Periodic Failed opening event
NOC | Periodic | Periodic OK closing event

NOC | SA | Activator Pool Degraded

Symptoms

Cannot run SA tasks. Too many timeout errors

Probable Causes

noc-activator processes down

Recommended Actions

Check noc-activator processes. Check network connectivity

Variables

NameDescriptionDefaults
namePool Name

Related Events

Event ClassRole
NOC | SA | Join Activator Pool closing event
NOC | SA | Join Activator Pool opening event
NOC | SA | Leave Activator Pool closing event
NOC | SA | Leave Activator Pool opening event