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NOC

NOC | IPAM | VRF Group Address Collision

Probable Causes

Equipment misconfiguration of IP address misallocation

Recommended Actions

Check address allocation and equipment configuration

Variables

Name Description Defaults
address Address
vrf VRF
interface Interface
existing_vrf Existing VRF
existing_object Existing Object

Related Events

Event Class Role
NOC | IPAM | VRF Group Address Collision opening event

NOC | Managed Object | Access Degraded

Symptoms

NOC cannot interact with the box

Probable Causes

Device or Access server is misconfigured, community mismatch or misconfigured ACL

Recommended Actions

Check Access configuration

Variables

Name Description Defaults
reason Reason by access lost

NOC | Managed Object | Access Lost

Symptoms

NOC cannot interact with the box

Probable Causes

Device or Access server is misconfigured, community mismatch or misconfigured ACL

Recommended Actions

Check Access configuration

Variables

Name Description Defaults
reason Reason by access lost
method Method that lost access

NOC | Managed Object | Configuration Errors | Misconfigured SNMP

Symptoms

NOC cannot interact with the box over SNMP protocol

Probable Causes

SNMP server is misconfigured, community mismatch or misconfigured ACL

Recommended Actions

Check SNMP configuration

Variables

Name Description Defaults
ip Request source

NOC | Managed Object | Denied Firmware

Probable Causes

Installed firmware on device is denied by system policy.

Recommended Actions

Update firmware on device.

Variables

Name Description Defaults
path Path to alarms
message Error detail message

NOC | Managed Object | New Platform

Probable Causes

New Platform Creation Policy in ManagedObject Profile deny added new platform discovered on device.

Recommended Actions

Go to menu Inventory -> Setup -> Platform, added it manually and restart discovery.

Variables

Name Description Defaults
path Path to alarms
message Error detail message

NOC | Managed Object | Ping Failed

Symptoms

Cannot execute SA tasks on the object

Probable Causes

The object is not responding to ICMP echo-requests

Recommended Actions

Check object is alive. Check routing to this object. Check firewalls

Related Events

Event Class Role
NOC | Managed Object | Ping Failed opening event
NOC | Managed Object | Ping OK closing event

NOC | PM | High Error

Symptoms

Values are out of second threshold value.

Probable Causes

Metric value cross critical threshold

Variables

Name Description Defaults
metric Metric name
scope Metric scope
path Path to component raising alarm
labels Metric labels
sensor Sensor BI_ID for sensor alarm
sla_probe SLA Probe BI_ID for SLA threshold
value Metric value
threshold Threshold value
window_type Type of window (time or count)
window Window size
window_function Function apply to window

NOC | PM | High Warning

Symptoms

Values are out of second threshold value.

Probable Causes

Metric value cross critical threshold

Variables

Name Description Defaults
metric Metric name
scope Metric scope
path Path to component raising alarm
labels Metric labels
sensor Sensor BI_ID for sensor alarm
sla_probe SLA Probe BI_ID for SLA threshold
value Metric value
threshold Threshold value
window_type Type of window (time or count)
window Window size
window_function Function apply to window

NOC | PM | Low Error

Symptoms

Values are out of first threshold value.

Variables

Name Description Defaults
metric Metric name
scope Metric scope
path Path to component raising alarm
labels Metric labels
sensor Sensor BI_ID for sensor alarm
sla_probe SLA Probe BI_ID for SLA threshold
value Metric value
threshold Threshold value
window_type Type of window (time or count)
window Window size
window_function Function apply to window

NOC | PM | Low Warning

Symptoms

Values are out of first threshold value.

Variables

Name Description Defaults
metric Metric name
scope Metric scope
path Path to component raising alarm
labels Metric labels
sensor Sensor BI_ID for sensor alarm
sla_probe SLA Probe BI_ID for SLA threshold
value Metric value
threshold Threshold value
window_type Type of window (time or count)
window Window size
window_function Function apply to window

NOC | PM | Out of Interface Thresholds

Variables

Name Description Defaults
interface None
description None
metric Threshold metric

NOC | PM | Out of Thresholds

Variables

Name Description Defaults
action Metric Action for processed threshold
ovalue Metric Value
rule Metric Rule processed threshold
tvalue Threshold
metric Metric processed threshold

NOC | Periodic | Periodic Failed

Symptoms

No specific symptoms

Probable Causes

Failure occured when noc-scheduler tried to execute periodic task

Recommended Actions

Check noc-scheduler, noc-sae and noc-activator logs

Variables

Name Description Defaults
task Task name

Related Events

Event Class Role
NOC | Periodic | Periodic Failed opening event
NOC | Periodic | Periodic OK closing event

NOC | SA | Activator Pool Degraded

Symptoms

Cannot run SA tasks. Too many timeout errors

Probable Causes

noc-activator processes down

Recommended Actions

Check noc-activator processes. Check network connectivity

Variables

Name Description Defaults
name Pool Name

Related Events

Event Class Role
NOC | SA | Join Activator Pool closing event
NOC | SA | Join Activator Pool opening event
NOC | SA | Leave Activator Pool closing event
NOC | SA | Leave Activator Pool opening event